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Frequently asked questions
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Frequently Asked Questions
Product & Care
For all our maintenance tips you can visit our maintenance page.
All our products are made either in Italy (bags and sneakers) or in Ubrique, Spain (small leather goods). We work with workshops specialized in luxury leather goods with over 40 years of expertise.
We use leather but also suede. All our skins come from Italian tanneries. Our leathers are mainly treated through a vegetable tanning process for a better respect of the environment as well as optimum quality.
We recommend using a waterproof spray suitable for leather and suede.
Avoid prolonged exposure to direct sunlight, humidity, and rain. If your product gets wet, let it dry naturally away from heat sources.
Clean with a soft, dry cloth. For leather, use a specialized leather conditioner occasionally. Store in a dust bag when not in use.
Order
Orders are processed within 1-2 business days. Delivery time depends on your location. See our shipping policy for details.
You will receive a tracking link via email once your order is shipped.
Delivery & Returns
Yes, free standard shipping on orders over $100. Otherwise, a flat rate applies.
Yes, we ship worldwide. International shipping fees are calculated at checkout.
Domestic: 3–7 business days. International: 7–16 business days.