Shipping and Returns
At ADAMSBRO, we carefully prepare and pack every order to ensure your pieces arrive safely and beautifully presented.
Shipping Times
We always aim to prepare and dispatch your order as quickly as possible.
Estimated dispatch times:
- Textiles, Cushions & Home Accessories: 2–5 business days
- Wallpaper: 3–5 business days, unless otherwise stated on the product page
Please note that these are estimated dispatch times and may vary during launches, promotional periods and holidays.
All orders are shipped worldwide with UPS.
Once your order has been dispatched, you will receive tracking information by email.
A signature may be required upon delivery. We therefore recommend using a delivery address where someone is available to receive your parcel.
SHIPPING RATES
Sweden & European Union
Orders €300 and above — Complimentary Shipping
Orders under €300 — €25 Shipping
Norway & Switzerland
Orders €300 and above — Complimentary Shipping
Orders under €300 — €25 Shipping
Please note that customs duties, import taxes and other local charges may apply. These charges are determined by the destination country and are not included in your order total.
Any applicable duties, taxes or import charges are the responsibility of the recipient.
International Shipping
North & South America · Middle East · Far East · Australia · New Zealand
Orders $600 USD and above — Complimentary Shipping
For orders under $600 USD:
Standard Parcel — $60 USD
Suitable for cushions, throws, scarves and smaller home accessories.
Oversized / Fragile Parcel — $90 USD
Applies to selected larger or fragile pieces such as large hurricanes, lanterns, bowls and larger decorative accessories that require additional protective packaging.
Wallpaper Samples — $25 USD Shipping
The applicable shipping rate will be shown at checkout.
For destinations outside the EU, customs duties, import taxes and other local charges may apply. These charges vary depending on the destination, order value and type of goods and are not included in your order total.
Customs duties, taxes and other import charges are the responsibility of the recipient.
DELIVERY & INSPECTION
Please ensure that your delivery address, telephone number and contact details are correct when placing your order.
Please inspect your parcel upon delivery.
If the packaging shows visible signs of damage, please photograph the packaging before opening it and, where possible, note the damage with the carrier when accepting the delivery.
If you discover that an item has been damaged in transit, please keep both the product and all original packaging and contact us as soon as possible at:
Please include your order number and clear photographs of the product and packaging.
RETURNS
We hope you will love your ADAMSBRO purchase. If you change your mind, eligible products may be returned within 14 days of receiving your order, subject to the conditions below and your statutory consumer rights.
Returned products must be:
- Unused and in original condition
- Complete and undamaged
- Returned with all original labels and tags attached
- Returned in their original packaging where applicable
Please retain the original packaging until you have decided to keep your purchase.
Products should be securely repacked in their original or otherwise suitable protective packaging for return. ADAMSBRO cannot accept responsibility for damage caused by insufficient or unsuitable return packaging, subject to applicable consumer law.
Please handle all products with care while deciding whether to keep them.
How to Make a Return
Before returning an item, please contact:
Please include:
- Your order number
- Your name and email address
- The item or items you wish to return
We will provide you with return instructions.
Please do not return products without contacting us first.
Returns Within the EU
For standard change-of-mind returns, the customer is responsible for the return shipping cost, except where otherwise required by applicable consumer law.
Where ADAMSBRO arranges the return shipment on your behalf, the actual return shipping cost will be deducted from your refund.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.
International Returns
For returns from outside the EU, the customer is responsible for the cost and risk of returning the goods to ADAMSBRO, except where otherwise required by applicable law.
Please contact us before returning an international order. We will provide return instructions and, where available, can assist with arranging the return shipment.
Where ADAMSBRO arranges the return, the actual return shipping cost will be deducted from your refund.
Original shipping charges, customs duties, import taxes and other charges paid in connection with the original delivery are generally non-refundable, except where required by applicable law.
Any additional return freight, customs charges, duties, carrier fees or handling costs incurred in connection with the return may also be deducted from the refund where permitted by applicable law.
Please note that international return shipping can be considerably more expensive than the original subsidised shipping rate charged at checkout.
We strongly recommend using a tracked and insured return service. ADAMSBRO cannot be responsible for customer-arranged returns that are lost or damaged in transit, subject to applicable consumer law.
UNCOLLECTED, REFUSED OR UNDELIVERABLE SHIPMENTS
If a shipment is returned to ADAMSBRO because it:
- Was not collected
- Was refused by the recipient
- Could not be delivered due to incorrect or incomplete delivery information
- Was refused because applicable duties, taxes or customs charges were not paid
we reserve the right, where permitted by applicable law, to deduct the actual costs incurred from any refund.
These costs may include original shipping, return freight, customs charges, import or export fees, carrier handling fees, storage charges and other reasonable costs associated with recovering the shipment.
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of your right to cancel or withdraw from the purchase.
NATURAL MATERIALS & HANDCRAFTED PRODUCTS
Many ADAMSBRO products are made from natural materials or finished by hand.
Natural variations in colour, texture, grain, weave, finish and appearance are part of the individual character of these products and should not be considered defects.
This may apply particularly to products made from or incorporating materials such as wool, leather, marble, wood and hand-finished metals.
We make every effort to represent our products and colours as accurately as possible. However, colours and textures may appear slightly different depending on screen settings, lighting conditions, natural material variations and production batches.
WALLPAPER
ADAMSBRO wallpaper is designed by us and printed to order in Sweden.
We strongly recommend ordering a wallpaper sample before placing your final order to ensure that you are happy with the colour, scale and finish.
We also recommend ordering all wallpaper required for the same room or project at the same time, as slight colour variations may occur between different production batches.
Please inspect all wallpaper before installation.
If you believe there is a fault or printing issue, please contact us before cutting, hanging or installing the wallpaper.
Any restrictions on cancellation or return that lawfully apply to a particular customised or made-to-order product will be clearly communicated before purchase.
Nothing in this section limits any cancellation, withdrawal or other consumer rights that apply under mandatory consumer law.
REFUNDS
Once your return has been received and inspected, any refund due will be issued to the original payment method.
Refunds will be processed within the timeframe required by applicable consumer law.
Please note that your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Applicable return shipping costs and other authorised deductions may be deducted from your refund.
For purchases made through Klarna, we recommend registering your return with Klarna or following Klarna's payment instructions while your return is being processed to avoid potential late payment reminders.
ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
Please include your order number.
If your order has already been dispatched, we may no longer be able to stop the shipment. Where applicable, you may instead return the order in accordance with this Returns Policy and your statutory rights.
Customised or made-to-order products may be subject to different cancellation conditions where permitted by applicable law.
DAMAGED, INCORRECT OR FAULTY ITEMS
Every ADAMSBRO order is carefully inspected and packed before dispatch.
If your order arrives damaged, you have received an incorrect item, or you believe a product is faulty, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
Please retain the product and its original packaging while we review the matter.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, ADAMSBRO will handle the matter in accordance with applicable consumer law.
Nothing in this Shipping & Returns Policy affects your statutory consumer rights.
NEED ASSISTANCE?
Our team is happy to assist with any questions regarding shipping, delivery, returns or your order.